The Privacy and Security of your personal information collected at our auction is very important to us. In order for us to gain and maintain your continued support, General Auctions Ltd operates under a strict code of conduct for our auctions, detailed below in our Privacy Statement. At General Auctions Ltd we are committed to safeguarding the personal data of our members, contacts and anyone who visits our website.
1. Why do I need to supply personal information to participate in the auction?
General Auctions Ltd requires your personal information in order that we can process your bids including processing payment of amounts to us if you are the winning bidder. You can also register with us to tell us which auctions you are interested in. Naturally, you must be a registered customer prior to placing any bids before or potentially during an auction with General Auctions Ltd. You can view all auctions at any time, but you will need to register before you can bid at an auction. We also require personal information to improve the service we provide to you, such as by giving you details of auctions you might be interested in.
2. When and how is personal information collected?
General Auctions Ltd may acquire personal information via different methods. The first being via the registration form that will need to be completed prior to placing a bid at an auction. The second being via the telephone which again will need to be completed prior to placing a bid at an auction.
The information collected in each case is described under section 4 below.
3. What personal information is collected?
The General Auctions Ltd Registration form requires potential bidders at an auction to provide:
a. their contact details (such as title, full name, full address, e-mail address, telephone/mobile number, vehicle registration number (if parking onsite) and declaration signature);
b. billing information (if registering via telephone);
If the information under 4(a) is not provided then we will be unable to process your bids at an auction or contact you when items of interest to you come up for auction.
As stated above, we will also collect information about the bids you submit for our auctions such as what you are bidding for, how much you bid, quantity of goods you are bidding for, plus payment if you are the winning bidder.
If you send us correspondence we may also collect this and keep it on your account file.
4. Where will my personal information be used?
Personal information such as contact details and billing information is collected in order that we can efficiently process your registration and your bids at auctions.
We also want to make your experience a satisfying and safe one by making it easier and more rewarding for you to use our services. We therefore ask you to provide other personal information such as purchasing preferences and demographic data. Naturally, we want you to come back and visit us regularly, so we use the data you supply to us, and your bidding history at auctions to tailor the content we market to you according to your preferences. We may also use it to advise you when certain items of interest to you come up for bidding at auction. Should you so choose, you can opt-out of receiving communications from us at any time, by emailing or calling us to unsubscribe.
5. Will my personal information be given to anyone else?
Your details may be passed on to third parties in order to comply with any legal or regulatory requirement or in emergencies. In some instances we may need to verify your identity, therefore pass your information to, and obtain information from, organisations involved in the prevention and detection of fraud, money laundering and other crimes. It may also be given, where necessary, for the purpose of processing and collecting any amounts which may become payable by you to us.
You may also elect not to accept cookies on your browser. This should not adversely affect your experience when visiting General Auctions Ltd.
General Auctions Ltd is not responsible for the privacy practices or the content of the Linked Sites and disclaims all responsibility and liability in connection with them.
6. How will General Auctions Ltd keep my personal information safe?
The most important thing to remember here is to always keep your personal information secret. Never give your details to anyone except for instance stated in section 6. General Auctions Ltd will use technical and organisational measures to safeguard your information such as encrypting the documents containing the personal data, using secure servers, SSL technology therefore the information remains secure.
7. Can I correct or update my personal information?
Once you have registered for auctions with General Auctions Ltd, you may at anytime access, modify, erase, restrict our use, request transfer and object to the use of the data you provided in the registration form by emailing us with the changes required. This includes updating your e-mail address to ensure you are contacted as soon as you have a successful bid on an item or providing an updated contact telephone number should we need to contact you regarding details of your purchases.
General Auctions Ltd will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required or if you ask us to do so because you no longer intend to use our site or services. However, due to technical and accounting constraints your personal information may not be completely destroyed. General Auctions may also need to retain personal information in order to fulfil legal responsibilities or resolve disputes which may arise.
8. Contacting General Auctions Ltd and Subject Access
Naturally, it is in our interest to protect your privacy in order that we develop a long and trusted relationship with you. If at anytime you have any questions regarding this Privacy Statement, the practices of this site or dealings with this Web site, you can contact us at the address below.
Under the terms of the General Data Protection Regulation (GDPR) (EU) 2016/679, you have the right to have access to information we hold about you on our records. We will adhere to respond to you within 1 month of this request and there is no charge for this service:
General Auctions Ltd
The Auction Complex
17 Brighton Road
9. Auction Privacy Statement Updates
We may amend our Auctions Privacy Statement if further privacy legislation and/or self-regulatory codes are introduced.
These amendments will take effect from the time of posting and you should check back from time to time for any such amendments.
General Auctions Ltd endeavour to make every effort in providing authentic information. However, mistakes can happen. It is therefore recommended that you contact us to establish the data provided by us, should you wish to use it. General Auctions Ltd can in no way guarantee or assume liability for the accuracy of the information provided.